Refunds & cancellation
Pre-launch version · October 31, 2026
During pre-launch
No payments are accepted and joining the notification list is free. You can leave the list by contacting [email protected]. It is not a paid reservation.
Proposed paid-order policy
This is the policy proposed for launch, subject to final publication before checkout opens. Each purchase will cover one video at the selected quality, without a subscription. If generation has not been submitted, you may request cancellation. If the service confirms generation failed or cannot deliver a usable MP4 at the purchased resolution, you may request a refund to the original payment method. No automatic paid retry will be charged without authorization.
Results and billing issues
AI appearance is variable. For a delivered video with a technical problem, duplicated charge or a result materially different from the advertised service, contact support with your order ID so the result can be reviewed. We will not treat an uncertain model request as permission to charge for another attempt. Refund eligibility and processing will be handled through the payment provider after live payments are enabled; bank posting times vary. Mandatory statutory rights apply regardless of this policy.
What is not promised
Music licensing, an exact likeness or frame-for-frame match, automatic subtitle removal, and guaranteed social-media performance are not included. We will not describe a restored generation attempt as a completed cash refund.
Contact: [email protected]